Privacy Policy

Last Updated: 09-May-2025

PK Homeo Care (“we”, “our”, “us”) respects the privacy of every individual who visits our website, www.pkhomeocare.com, and is committed to protecting any personal information shared with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000, and its allied rules.

1. Scope and Consent

By accessing this website or availing our services, you agree to the terms of this Privacy Policy and provide your consent for the collection, use, storage, and disclosure of your personal information as described herein.

2. Information We Collect

When you use our website to book a consultation or interact with us, we may collect the following types of information:

Personal Identification Information: Name, email address, phone number, age, gender.
Health-related Information: Details relevant to your symptoms or medical history, provided voluntarily during appointment booking or consultation.
Payment Information: Collected securely through our payment partner, Razorpay, for processing online consultation fees.
Technical Data: IP address, browser type, device information, and interaction data for website analytics and security.

3. How We Use Your Information

We collect and process your data to:

Schedule and manage online consultations;
Respond to your inquiries and provide personalized healthcare services;
Send transactional emails (appointment confirmation, receipts, etc.);
Improve the functionality and performance of our website;
Send newsletters and service updates, if you have consented.

4. Communications and Marketing

By booking an appointment or submitting your details through our website, you consent to receive emails from pkhomeocare.com, including newsletters, healthcare updates, and new service announcements. You may opt out at any time by clicking the “unsubscribe” link in the email or contacting us directly.

5. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website is hosted on secure servers with SSL encryption to ensure data transmitted between you and our server is secure.

Payment transactions are securely processed via Razorpay, a PCI DSS-compliant payment gateway, and we do not store your card or bank account details.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party. Your data is used exclusively by Dr. Naincy’s Homeopathy for the purposes outlined in this policy. We may disclose your data only when required by law or in good faith belief that such disclosure is necessary to comply with legal obligations or to protect our rights.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

You have the right to:

Access the personal data we hold about you;
Request corrections to any inaccurate or incomplete data;
Withdraw your consent for non-essential communications at any time;
Request deletion of your data, subject to legal and contractual obligations.

To exercise these rights, please contact us at the email address provided below.

9. Third-Party Links

Our website may contain links to third-party websites, such as Razorpay for payments. This Privacy Policy does not apply to those third-party services, and we are not responsible for their practices. We encourage you to review their privacy policies separately.