Cancellation and Refund Policy

Last Updated: 09-May-2025

At PK Homeo Care, we strive to provide the best possible care and service to our clients. Please read our Cancellation and Refund Policy carefully to understand your rights and responsibilities when using our services through www.pkhomeocare.com.

1. Appointment Cancellation

• Client-Initiated Cancellations:
  You may cancel or reschedule your appointment up to 24 hours before the scheduled time.
  To cancel or reschedule, please contact us at:
  📧 Email: appointment@pkhomeocare.com
  📞 Phone: +91-7373738127

• Late Cancellations or No-Shows:
  If you cancel within 24 hours of your appointment or do not show up, the consultation fee will not be refunded.

2. Refund Policy

• Consultation Fees:
  Refunds for consultation fees are only applicable if:
  • The cancellation is made at least 24 hours in advance.
  • The doctor is unavailable or the appointment is canceled by us.
• Medicines/Products:
  Due to the nature of homeopathic remedies, no refund or return is permitted once the medicines have been dispensed or shipped.

3. Refund Process

If you are eligible for a refund:

• Refunds will be processed within 5–7 business days.

• The amount will be credited to the original payment method used during the transaction.

• We may request your bank or payment details for processing manual refunds (if applicable).

4. Exceptional Cases

We reserve the right to evaluate special refund or cancellation requests on a case-by-case basis, especially in cases of medical emergencies or system errors.